Refund policy
We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility Criteria To be eligible for a return, your item must meet the following conditions:
- Unworn, unused, and in the same condition that you received it.
- Complete with original tags attached and in its original packaging.
- Accompanied by the receipt, invoice, or proof of purchase.
- Video of unboxing of the parcel.
How to Start a Return To initiate a return, contact us at dealjee.info@gmail.com or via WhatsApp/Call at 0317 - 6364010
Returns must be dispatched to our fulfillment center address: 1-s-11 Astana Naqshbandi ,Daroghawala , Lahore
Note: Items sent back without prior return approval will not be accepted. Standard domestic courier return shipping costs are the responsibility of the customer unless the item delivered was damaged or incorrect.
Damages and Wrong Deliveries Please inspect your package immediately upon delivery. If the item is defective, damaged, or incorrect, contact us within 24 hours of receipt with clear photos/videos of the issue so we can resolve it promptly.
Non-Returnable Items We do not accept returns on:
- Perishable items (food, plants, flowers).
- Custom or personalized orders.
- Personal care items (beauty products, skincare, cosmetics).
- Hazardous materials, flammable liquids, or gases.
- Clearance, sale items, or gift cards.
Exchanges The fastest way to exchange an item is to return the original item following the return process. Once your return is accepted, you can place a new order for the desired item.
Refunds Once we receive and inspect your returned package, we will notify you of the approval status. If approved, your refund will be processed via JazzCash, or EasyPaisa within 3 to 7 business days.
If more than 7 business days have passed since your return approval and you have not received your funds, please reach out to us at dealjee.info@gmail.com.